It's important to give the support you need, when you need it. Sales support professionals are an integral part of the process, from project management to handling your correspondence. Here are some challenges we have discovered that our partners have experienced, before working with RTS.
Slow to respond to client questions.
This creates client frustration.
Lack of experience within energy-efficient lighting industry.
Many companies can retrofit light fixtures but not all are committed to energy efficiency and the ESCO process.
Limited communication with project team.
Members of the team need to be up-to-date with all elements of the project's status.
Focused on just the project.
This results in not managing the client's expectation and not ensuring end-user satisfaction.
Whether it's the first meeting or deep into negotiations, you need clear, accurate answers to client questions.
