"I soon gained confidence in your team's ability to interact directly with each of the program directors without me. That took a big load off of me by directly addressing customer concerns and offering solutions, remedies, or explanations that satisfactorily resolved customer issues." ~ ESCO Senior Project Manager
We understand what you're looking for from a professional installer: Quality installation on your project, on schedule, and on budget. Here are some challenges we have discovered that our partners have experienced, before working with RTS.
Not having background checks and drug screening.
Can you trust the individuals working in your facility, often alone and without customer escorts?
Poorly trained installers working in an unsafe manner.
This opens you up to safety and possible code violations.
Not adhering to project schedule.
This complicates meeting deadlines.
Disrupting customer operations.
This creates disgruntled customers.
Inappropriate communication with customers.
This creates confusion and conflict with the customer.
Having a dedicated labor force and materials-handling operations that meets your deadlines with high-quality work and safety standards, specified materials, and minimal disruption to daily customer operations is vital. Being provided with installers that are extensively trained gives you complete confidence.
The key is understanding how to work with lighting and with people. Having the skills, training, and certification means your people don't have to worry about your lighting contractor, regardless of whether the work site is educational, commercial, medical, governmental, or military.